Cancellation, Return and Exchange Policy

Cancellation Policy
Rang Banaras may accept the order cancellations and refund the amount to buyer within a stipulated period if a customer cancels an order that has not been shipped.in such cases the order amount will be refunded but with any transaction fee charged by the bank deducted. Please note that Rang Banaras may not be able to cancel orders that are already shipped or in transit.
Return/refund or exchange Policy
  • Orders are only eligible for return/exchange if the product is clearly defective/damaged or received the wrong product tor the product received does not match the images in terms of color/design as seen on the website.
  • Reach out to Rang Banaras customer care info@rangbanaras.com within seven days from the receipt of order to get a confirmation on the return/refund eligibility of the order.
  • Our executives will get in touch in order to process the return/exchange request.
  • The customers may have to share the images of the product received in order to initiate the return pick up.
  • A confirmation mail would be sent to the customer, confirming the return/exchange request.
  • Return pick-up will be facilitated by our customer care team within three business days from the date of return/exchange confirmation
  • Customers are requested not to return the products through any personal mode other than the return facility provided by Rang Banaras as this may hamper/delay the refund/exchange process.
  • Customers may have to bear the additional charges such as return cost. Such amount shall be indicated to the customer in advance.
Refund Process
The product will go through the following internal checks before the refund gets processed:
  • The product returned should be in original condition.
  • The MRP tag should not be dislodged from the product.
  • The product must not be used/washed.
  • The product should be returned along with the packet/box in which the product was delivered.
The refund may be delayed or cancelled if the returned products does not meet any of the internal check criteria mentioned above.
Refund Timelines
  • The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/CC/wallet.
  • Refunds will be issued to the same issuing bank through which the purchase was made.
  • Customers can ask their bank if the amount does not reflect within 15 days from the date of initiating the refund however, we request our customers to reach us first for any queries or resolution.